Frequently Asked Questions
Everything you need to know about our luxury collections and services.
Does TMC Fine Jewellers offer international shipping?
Yes, we ship our fine jewellery worldwide. All international orders are sent via insured express couriers to ensure your pieces arrive safely and securely.
How can I determine my correct ring size?
We provide a comprehensive sizing guide on our website. Alternatively, you can request a complimentary physical ring sizer or visit our boutique for a professional measurement.
What is your return policy for bespoke pieces?
Custom-made and bespoke items are final sale. However, for our standard collections, we offer a 14-day return period provided the item is in its original, unworn condition with security tags intact.
Are your diamonds and gemstones ethically sourced?
Absolutely. We strictly adhere to the Kimberley Process and only work with suppliers who guarantee conflict-free diamonds and ethically mined gemstones.
Do you provide a warranty on your jewellery?
Every TMC piece comes with a lifetime manufacturing warranty. This covers any defects in craftsmanship, but excludes normal wear and tear or accidental damage.
Can I book an in-person consultation?
We would love to host you. You can book a private consultation at our showroom through our 'Book an Appointment' page to view collections or discuss custom designs.