Returns & Exchanges
At TMC Fine Jewellers, we want you to cherish your purchase forever. If your piece isn't perfect, we offer a 30-day window for returns and exchanges on all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the item you wish to return or exchange.
Prepare Your Package
Carefully place the jewellery in its original presentation box and include all certificates, authenticity cards, and the packing slip.
Secure Shipping
Affix the prepaid insured shipping label provided via email and drop off the package at any authorized courier location.
Inspection and Refund
Once our gemologists verify the item's condition, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing